Captured Store Shipping Policies
Firstly, at Captured Light Learning we are thrilled to welcome you to our ecosystem and store; we are diligently striving to provide You the best experience, with the best quality equipment and gear obtainable from worldwide suppliers of camera accessories; at an affordable rate. The Year 2020 has brought the world many challenges and changes that have caused normal systems of commerce and comfort to adjust and find a new way to deliver and bring you goods and services. With a worldwide pandemic, nations on lock-down, Geopolitical shifts, and abroad regional conflicts; the supply chain and standard business practices have been challenged and the world is adjusting moment by moment.
Rest assured as the founder of Captured Camera Store I have checked and doubled checked the supply chain and return systems of our over 40 suppliers to ensure you receive your desired products. Our Ethical Promise to You as our customer is to always deliver “Transparency, Honesty, and Do Everything with Integrity!” There are many amazing things “American Made” products have brought us, but the best of photography equipment and products come from abroad, and that is where we have worked endlessly to obtain quality products shipped directly to you.
Payment Processing & Fraud Check
All orders placed to go through a mandatory financial institution processing and fraud check. Payments are transferred from the customer's credit card to our FDIC insured business payments account. This process, known as the settlement period, usually takes 1-2 days but can take longer depending on your customer’s card issuer. At the same time that the payment is settling, it also goes through a pending period. The pending period usually lasts between 2-5 business days, and exists to protect our business, you the customers, and from fraudulent activity. As soon as the pending and settlement periods are complete, orders will be fulfilled and sent to shipping.
Since the passage of the Financial Services Modernization Act, regulatory agencies have developed a suite of rules and policies designed to implement the law. In 2007, the Federal Trade Commission developed a set of regulations specifically designed to address security and consumer protection concerns created by online transactions.
These regulations are commonly known as the “Red Flag Rules.” These rules impose requirements on businesses and other organizations that accept electronic payments. First, anyone who falls under FTC jurisdiction must implement an identity theft prevention program that can detect known ‘red flags’ of identity theft. These include any suspicious pattern, practice, or activity that indicates possible identity theft. Placing the responsibility on the organizations receiving online payments helps ensure that enforcement and deterrence of e-commerce crimes start at the grass-roots level. To comply with the Red Flag Rules, businesses must satisfy four key elements. First, businesses must identify potential red flags that could lead to identity theft during standard day-to-day operations. Second, businesses must create a system or program that detects identified potential red flags. Third, the business must detail actions that they will take to respond to detected red flags. Finally, the business must identify how it will remain current and up-to-date on identifying and addressing potential new threats.
Shipment & Delivery Times
Once the processing and settlement period is over, orders will promptly be fulfilled and sent to shipping. Our staff has worked hard to find trusted brands, and distribution internationally to bring you quality photographic equipment. Through direct to consumer supply chain systems, certain orders will be processed differently depending on the region and locale.
All equipment orders will go to fulfillment and shipping within 48-hours after the settlement period. Once orders are fulfilled, a shipping tracking number will be emailed to the customer’s provided email. In the current environment of worldwide e-commerce trade and a worldwide pandemic, the shipping networks have taken on new challenges that have increased shipping times, and have added new steps to all international shipping. The initial tracking number received will be fully viewable and active once your order has reached the continental United States and main national shipping sources USPS. [If tracking information is not available please be patient, your order is still in transit from its originating manufacture and distribution center and must clear United States Customs and Border Protection before transferred to national shippers] Once orders are shipped international supply chain and customs have shipping times extended out to approximately 30-days. Some orders may arrive earlier, but if questions on shipping arise check the shipping tracking number or contact us directly through our Contact Us page or by email. For more information on shipping times and the effects of Covid-19 on supply chain systems please visit our Covid-19 Shipping Information page.
Clothing and Apparel
Once orders have been processed and have gone through the settlement process, all apparel items will go to shipping 2-7 business days after. Customers will receive shipping tracking information in their customer provided emails. Our staff has made a focus to find alternative supply chains for our Apparel and clothing items. With international trade being affected by restrictions of Covid-19 shipments are processed through quality distributors nationally or close to the mainland of the United States reducing shipping times. For any questions on orders and shipping times please contact us directly or check the provided shipping tracking information.
Return & Exchange Policy
Adjusted Return & Exchange Policy
*From November 19th, 2020- February 2nd, 2021 we will not be making 100% customer guarantees on Returns and Exchanges. This is due to the Geo-economic conditions of trade and the Coronavirus Pandemic and international guidelines. All Returns and Exchanges must be approved by our staff. Please in the case of a return contacts us within 7 business days of delivery so we can facilitate the process of determining if returns are available. All Returns will be decided on a case by case basis and we will do everything possible to satisfy and produce a new item, refund or mend customers issues.[After this date our return & exchange policy will be reevaluated based on current events at that time we appreciate your understanding; please contact us with any questions or concerns]*
Standard Return & Exchange Policy
Once your order is marked as delivered by the shipping and carrier service you will have 7-business days to contact our staff with any concerns. Once our staff is notified, within 24-hours we will utilize all our resources to produce solutions for you. For returns, we will send you a return label through email to be shipped out at a local shipping carrier 3-days after receiving the label. Once a return is sent back our teams will decide if a refund should be issued, or if a reorder or exchange for the same product should be placed to deliver you a satisfactory and working item.
In cases where the customer (yourself) simply wants to return a product without any legitimate issues with the product itself, you would be responsible for the return shipping fees. However, if the item you received was damaged or not matching the description, we will pay the shipping fees for the return shipping and replacement.
With return shipments an RMA label (Return Merchandise Authorization) will be provided *Please purchase a tracking number if you would like extra protection for your return.* Each product received back, our staff will analyze the product for the damage, defect, or other reasons (as applicable), take pictures (for proof) and finalize any solutions that are authorized (return & replacement item, or refund).
Special Instructions For Clothing Items
For packages lost in transit, all claims must be submitted no more than 2 weeks after the estimated delivery date.
We may ask for your help before doing that, like confirming that the shipping address was correct.
It would also be good to double-check that you got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
If your package was marked as delivered by the carrier, but you report you to have yet to receive it, Captured won't cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If you are unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
Any returns or problems that occur because of an error on our part will be handled at our expense.
- If something arrives damaged, send a photo of the damaged goods to firstname.lastname@example.org, then we'll gladly send a replacement at no cost to you.
If you the customer would like to exchange or return a product without any defect or due to a wrong size being ordered this would be handled at your expense by placing a new order. *if your receipt and order were for a medium hoodie and a small arrives, that is a company mistake and we will cover said the cost of return or refund. But, if your order was for a medium and you accidentally placed an order for the wrong size and a medium correctly arrives that cost will be burdened on you.* (Contact our staff directly within the first 72 hours of order placement to make any changes)
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
If you the customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Transparency in these uncertain times is key to instill confidence; our staff has worked with the World Trade Organization (WTO) to understand the effects of Covid-19 on international supplies and trade. An important priority of international shipping is keeping the key supply chains open and functioning for essential goods for the crisis; including medical supplies, food products, and ICT goods and services. However, we are starting to see several challenges to keeping these supply chains going related to the business of trade. Cancellation of passenger flights linked to travel bans has limited the availability of air cargo. While urgent shipping of essential goods has increased demand, resulting in increases in the price of air cargo by 30% between the People’s Republic of China (hereafter “China”) and North America and by over 60% on some important Europe-North America routes (Curran, 2020) increasing delivery times.
All supply chains have been affected by the need to ensure additional health and safety measures for all participants in the supply chain (which affect costs and time). Limits on the mobility of people and lockdowns are affecting a variety of trade processes, important shipping ports reported year-on-year drops in cargo between 10% and 20%, while over 50 countries have changed port protocols, ranging from port closure and quarantine measures to additional documentation requirements and examination. At the time the virus struck, large numbers of shipping containers were in Chinese ports, and restrictions on their movement have led to a shortage that has seen the price of containers rise (in some cases considerably), with flow-on effects for the price of a cargo, including food products.
Furthermore, lockdowns are also impacting the availability of labor to unload ships at ports or have raised costs due to increased protective measures for workers. All of these are adding to the time and costs of international trade on products that matter. They will require co-ordinated action amongst governments – and with the private sector – to find solutions to the logistical constraints affecting the ability to get essential products where they are needed most.
Contact us through our website and get a rapid response back to your needs from our Team who is standing by for you!
Over the Phone
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